Shipping & Returns
Free Shipping
MotoKong offers free standard shipping on orders over $89 to addresses in the continental United States. Orders under $89 will be charged a flat $7.99 shipping rate. Some oversized or heavy items (such as tires, exhaust systems, and bulky hard parts) may not qualify and will display a shipping charge at checkout.
Processing & Delivery Times
Orders placed Monday through Friday will ship same or next business day. Standard delivery is generally 2–7 business days depending on your location. Expedited shipping options are available at checkout for an additional charge. Delivery estimates are provided by our carriers and are not guaranteed; MotoKong is not liable for delays caused by weather, carrier issues, or other events outside our control.
Shipping Carriers
We ship via USPS, UPS, and FedEx. A tracking number will be emailed to you once your order ships. We are not responsible for carrier delays once a package has been picked up. Carrier selection is not available at checkout.
Alaska, Hawaii & US Territories
Orders shipping to Alaska, Hawaii, Puerto Rico, and other US territories do not qualify for free shipping. Shipping rates will be calculated at checkout.
International Shipping
At this time, MotoKong ships to US addresses only.
Returns & Exchanges
60-Day Return Window
We accept returns on most new, unused, and uninstalled items within 60 days of receiving your order. Items must be in their original packaging and in resalable condition. Refunds are issued to the original payment method.
How to Initiate a Return
The fastest way to start a return is to click "Start a Return" below and follow the self-service instructions. If you have questions or need help, you can also reach us at rw@motokong.com or call 480-913-8015 (Mon–Fri, 8AM–5PM MST). We recommend using a trackable shipping method — MotoKong is not responsible for items lost in transit on their way back to us. Returns received without a prior Return Authorization may be delayed or refused. Once a Return Authorization is issued, please ship your item back within 21 days; RAs not used within this window may expire and require a new request.
Order Cancellation & Modification
Orders can be cancelled or modified only before they enter our fulfillment process. Once an order has been picked, packed, or shipped, it cannot be cancelled or changed, and our standard return procedures will apply instead. To request a cancellation or change, contact us immediately — we'll do our best to catch it in time, but cannot guarantee changes once processing has begun.
No Restocking Fees
We do not charge any restocking fees on eligible returns.
Return Abuse & Free Shipping Threshold
If a return causes your order subtotal to fall below our $89 free-shipping threshold, the actual outbound shipping cost will be deducted from your refund. We also reserve the right to charge a return fee or decline future orders in cases of excessive or suspected abusive returns, such as repeatedly ordering multiples of the same item with the apparent intent to return most of them.
Exchanges
At this time, we do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order. All return conditions below must be met for a refund to be issued. If you need a different size and your original item is unused, in original packaging, and returned within 30 days, we'll waive the $7.99 return shipping deduction on that one exchange — simply mention "size exchange" when you contact us and we'll refund your return shipping fee once the original item is received.
Return Shipping Costs
If an item arrives damaged, defective, or we made an error on your order, we will cover the return shipping cost. For all other returns (change of mind, wrong size ordered, etc.), the customer is responsible for return shipping — a flat $7.99 fee will be deducted from your refund with nothing owed upfront. Simply enclose the item(s) in a secure package, attach your printed return label, and drop the package off with the appropriate carrier.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Please keep all original packaging and take photos of the item and packaging, as this is required to process a damage claim with the carrier. Claims reported after 48 hours may not be eligible for a replacement, refund, or carrier claim.
Refunds
Once your return is received and inspected (1–3 business days), we will process your refund to the original payment method within 1–5 business days.
Non-Returnable Items
Your return will be denied if:
- The item does not meet new and unused condition requirements
- Packaging is missing or not in resalable condition
- Accessories or components are missing
- There are signs of use, wear, installation, or intentional damage
Items cannot be returned if they show any of the following:
- Wear, installation marks, scuffs, bug impacts, or scratches
- Makeup, deodorant, food, oil, grease, wine, or other stains
- Dirt, dust, pet hair, or odors (smoke, fragrance, sweat, etc.)
- Removed, cut, altered, or reattached tags
- Damaged or missing original packaging
- Missing hardware, manuals, or accessories
- Alteration, misuse, or intentional damage
- Tire bead damage or signs of attempted mounting
Any used or out-of-policy item will be returned to the customer or processed under internal disposal procedures.
If a return is denied:
- No refund will be issued
- Photos and a clear explanation will be provided
- The item may be returned to you at your expense
- If we don't hear back from you, or you decline to pay return shipping, within 30 days of our notification, the item will be considered abandoned and may be disposed of or donated at MotoKong's discretion.
The following items cannot be returned:
- Acid-filled batteries
- Opened electrical or electronic items
- OEM / aftermarket ignition components (coils, stators, CDI)
- Any part with installation or attempted installation marks
- Chemicals or tools with broken seals
- Tires showing mounting or bead damage
- Wheels that have been mounted or tires that have been mounted on the wheel
Freight & Oversized Item Returns
Items such as tires, exhaust systems, and other oversized or freight-shipped parts require a Return Authorization before being shipped back. If the return is due to our error or a manufacturer defect, MotoKong will cover the return freight cost. For all other returns (change of mind, fitment issues, etc.), the customer is responsible for return freight, which may exceed standard parcel shipping rates. Please contact us before returning any oversized item so we can provide the correct shipping instructions and, where applicable, a prepaid freight label.
Open Box Items
Open box items are sold as-is and are not eligible for return unless they arrive damaged or defective.
Manufacturer Warranties
Some products include a manufacturer's warranty. MotoKong is not the manufacturer of these products and does not provide any independent warranty beyond our 60-day return window; we are not responsible for defects, failures, or damages covered or excluded under the manufacturer's own warranty terms. For warranty claims beyond our return window, please contact the manufacturer directly. Warranty processing timelines and coverage are determined solely by the manufacturer and may take several weeks.
Pricing & Availability
In the event a product is listed at an incorrect price or is unexpectedly out of stock, we reserve the right to cancel the order and issue a full refund, even after an order confirmation has been sent.
Questions? Contact us at rw@motokong.com or 480-913-8015 — Mon–Fri, 8AM–5PM MST.
